circle Entry requirements
You can apply for a refund of upfront tuition fees or a re-credit of a FEE HELP* loan in exceptional circumstances if:
This application is only relevant to modules that have not been successfully completed, and have either a Fail, or Withdrawn grade (WK, WF or F). You cannot apply for re-credit or refund under special circumstances if you have successfully completed the module.
Applications will not be approved where no special circumstances exist. A lack of knowledge or understanding of the FEE HELP/VSL administrative requirements, deadlines, or changes in legislation are not considered to be a special circumstance beyond a person’s control.
It is expected if you are applying for special circumstances after withdrawing from a module after census date that you have first explored all avenues prior to the decision to withdraw, such as applying for special consideration (that is, requesting deferred assessment, extensions etc.) or other support and assistance that SAE may be able to provide.
It is important to note that special circumstances may only be awarded where it was not possible to complete the module(s) to a minimum of a pass level. Not completing your module to your usual standards is not itself a reason for remission/refund.
* For the latest updates regarding FEE-HELP please refer to Fees & Payment section of the website.
Special circumstances are those that are considered to be unusual, uncommon or abnormal.
To meet special circumstances, you need to demonstrate that your circumstances meet all of the eligibility criteria:
